Riyadh, Makkah, Jeddah, Medina, Tabuk, Dammam, Hafr Al-Batin, Hofuf, Buraydah, Hail, Arar, Khamis Mushait, Jizan, Najran, Al Baha

Location and working times:

Company HQ:

Riyadh - Dabab Street

Service centers working hours:

Sunday - Thursday
8 AM - 5 PM
8 AM - 1 PM

Customer service working hours:

Sunday - Thursday
8 AM - 5 PM

Terms and Conditions

  • Free services during Warranty will be valid against stamped guarantee cards & original invoice only.
  • Warranty of compressor or motor varies depend on the warranty card described period.
  • Customer must pay the inspection fees in advance.
  • After inspection is completed an estimation of the remaining service charges and spare parts fees will be provided to the customer for approval.
  • Service and Freon charges are not covered by warranty of compressor after the second year from date of purchase.
  • To request a home service, the customer must register an appointment by calling our unified number below or by booking directly on our website.
  • The Warranty does not cover failures resulting from misuse and ignoring maintenance or due to fluctuation in power supply or in adherence to the operation and installation instructions in the product manual or the warranty card or removing or altering the serial number sticker or any product repaired by an unauthorized party.
  • The warranty does not cover using the product for any commercial use or using the product other than home usage.
  • In case of repairs involving spare parts/repair charges prior to repair work, customer has to pay a deposit with a signed agreement at our conditions.
  • The customer must sign on the service request prior to any repair (warranty – out of warranty).
  • Customer has to sign the initial checklist including the aesthetic condition of the unit before & after receiving as we have to right to refuse the repair unless signed.